When a system stops, the clock starts.
Veluma maintains its own installed base with its own engineers, and holds certified spare parts for every system sold in the last fifteen years.
- Emergency response, contract customers
- 4h
- First-visit fix rate
- 91%
- Part orders shipped same day
- 96%
- Phone triage for critical systems
- 24/7
Three ways we hold your hand
From an annual check-up to full cover with parts included. Contracts are quoted per system and installed base — ask your account manager for a fleet proposal.
Preventive
The scheduled care that stops most failures before they happen.
- Annual maintenance per OEM schedule
- Safety and performance testing with certificates
- Firmware and safety-notice management
Comprehensive
Preventive care plus priority repair when something does break.
- Everything in Preventive
- 4-hour emergency response, on-site repair
- Labour and travel included
Full cover
One fixed annual price, everything included. Budget certainty for uptime-critical fleets.
- Everything in Comprehensive
- All parts included, loaner units during repair
- Uptime commitment with service credits
1. Find the article number
From the service sticker on the system, your order history, or My machines, where your own systems list their parts per module.
2. Quick order
Paste your list or upload a spreadsheet — we match it against live stock and your contract pricing.
3. Next-day on site
Ordered before 17:30, shipped the same evening from Utrecht, delivered the next working day.
A certified service organisation
Veluma's service and parts operation is ISO 13485-certified; systems and spare parts are CE-marked under the EU Medical Device Regulation (MDR 2017/745). Declarations of conformity and material certificates are available on request for every stocked line.
Put your fleet under contract
One agreement, your whole installed base — with contract pricing on every part you order in between.